Zadara End of Support Policy Update

Zadara invests in its product lines, introducing new features and enhancements in the latest zStorage and zCompute releases. Further, Zadara implements preventative measures securing resources against vulnerabilities discovered in our latest regular security tests. To maximize these benefits, customers are urged to upgrade to the latest releases, and to note Zadara’s End of Support (EOS) policy for older releases.

Zadara EOS Policy

• Zadara provides full support for the latest release across both zStorage and zCompute product lines
• Zadara provides security support and bug fixes for the two major releases preceding the latest major release
• Zadara provides at least 6 months notice of deprecations
• Software version downgrade is strictly prohibited
• Any support inquiries for resources running unsupported versions will be addressed via upgrades

Zadara Version Support Stages

Full Support:

During the Full Support stage, bug fixes and security patches may be released on a rolling basis as they become available. At Zadara’s discretion, additional features may be provided, generally in the form of a service pack. 

Maintenance Support:

When a software version enters the Maintenance Support stage, no additional features will be released. As required, high priority bug fixes will be released. Full security support will be provided for releases in the Maintenance Support phase. 

End of Support:

Upon entering the End of Support phase, customer requests and bug fixes will be addressed via upgrade. In addition, no credits will be extended due to issues that arise from unsupported versions. In the case of failure of unsupported resources, Zadara does not guarantee that the system can be restored and that data can be preserved. 

Life Cycle Dates

Zadara release support life cycle dates are as described below. For detailed release information, please refer to the Zadara guides and release notes.

How to Find Your Version

• zCompute administrators can view their version by clicking the “Help” button in the GUI, and then clicking About

• Both VPSA and Object Storage versions can be viewed via the Management UI Main Dashboard

• Storage Node versions can be viewed via the Command Center Storage Node Dashboard

• CCVM (Cloud) versions can be viewed from the Cloud Controller (CCMaster) Storage Node Dashboard

How to Upgrade

Zadara’s Global Operations team is actively deploying upgrades to ensure our customers and partners around the world are able to continually leverage the latest and greatest Zadara software. 

If you would like to book your VPSA/Object Storage/Cloud update, please contact support@zadara.com and one of our team members will reach out to schedule a day/time that works best for you and your organization. You can also submit a ticket directly to us using the below link (please reference ‘Upgrade’ in the subject line): https://support.zadarastorage.com/hc/en-us/requests/new

For your reference, a mapping of the current zStorage upgrade paths is provided below.

Please note that in order to minimize upgrade disruptiveness, Zadara customers are encouraged to upgrade to new versions as they become available.